Who Is it Addressed To?

The scheme concerns employees engaged in customer relationship management and in supporting export activities, aiming to enhance the company’s competitiveness. The professional manages customer relationships, ensuring a high level of satisfaction and improvement of the purchasing experience, while also supporting export procedures and monitoring the progress of commercial transactions. They participate in the analysis of international markets and in shaping marketing strategies, utilizing tools such as SWOT and PESTLE analysis to develop market share. Additionally, they undertake communication and public relations actions, monitor relevant legislation and regulations, and contribute to risk management and the continuous improvement of the company’s processes.

Certification Procedure

The examination process consists of a theoretical examination.

Upon successful completion of the examinations, the professional is awarded a certificate of compliance that is valid for five years.

The Certification procedure for this specialization is Accredited by the Hellenic Accreditation System (E.SY.D.), National Accreditation System (E.SY.D.), in accordance with the requirements of the ISO/IEC 17024 International Standard.

For more information on the Certification Scheme, examination dates, prerequisites for participation and cost of Certification, please contact the People Certification Department (210 5220920, people.certification@tuv.at).